Some of you may have experience “heat problems” when using your Guru Plug Server  “Plus” under certain conditions.  You will be pleased to know we have isolated the problem, and would like to make the following clarifications and the recommended procedure to eliminate this problem. 

There have been a number of postings in the Forums stating the problem was caused by the power supply, and, while in the past we had issues due to some bad capacitors, this in reality has been more of a smoke screen.

The problem is directly related to heat generated by the load on the CPU.   Having 2 x 1Gb Ethernets and WI-FI running concurrently with other interfaces, causes the CPU to work harder and a lot hotter. We have found the  GuruPlug ‘s small enclosure , is not efficient as we would like at heat dissipation, therefore we suggest the following as a workaround.   

The GuruPlug Server “Plus” is designed in its current form for maximum usage with one Gb Ethernet port and one 10/100Mb Ethernet port.  Whilst using the unit in accordance to these parameters will solve the majority of “heat problems”, it is highly recommended as an additional precaution you use 10/100MB speed connections for both Ethernet ports as it will further reduce the high temperatures on the enclosure surface.

There may be some advanced users who really need the 1Gb speed connection, and we understand the dilemma you may currently face. Please rest assure we have not forgotten your requirements, and in about 3-4 months  time we will be releasing a simple to install  “Professional Upgrade Kit“  so you can take advantage of the higher speed connections. In the interim the units will work effectively and the slightly slower speed connection.

Thank-you for your support in purchasing and using our product and, we apologize for the anxiety and inconvenience caused!

As we continue to improve the use and reliability of our product(s), specifications are subject to change without notice.